TERMS & CONDITIONS

  • DIAGNOSIS - You understand that a Registered Massage Therapist cannot diagnose an illness or condition, they can only provide a "clinical impression". For medical advice and diagnosis of conditions, please see your primary care physician.

  • PRIVACY - All of your information, from client intake and health history to conversations in the clinic room, is confidential. Your privacy is protected unless you provide written consent to release information, or Still Point Massage & Wellness is required by law to release information.

  • NEW CLIENT SCREENING - Still Point Massage & Wellness and its agents reserve the right to screen new clients and approve any appointment request.

  • TERMINATION OF SERVICE - Still Point Massage & Wellness and its agents reserve the right to terminate the therapeutic relationship at their discretion.

 

COVID-19

  • PRECAUTIONS - By participating in the services provided by Still Point Massage & Wellness and its agents, you understand that all precautions have been taken to prevent the transmission of communicable disease.

  • RELEASE FROM LIABILITY - You also understand that in spite of precautionary measures as outlined by Alberta Health Services and the Natural Health Practitioners of Canada, the transmission of Covid-19 could still occur.  As such, as a client you release Still Point Massage & Wellness and its agents from all responsibility and liability associated with Covid-19 or other communicable diseases.

  • CLIENT RESPONSIBILITY - Prior to coming into the location for a treatment, you have completed the Covid-19 screening and confirm that you have not knowingly been exposed to Covid-19 or other communicable disease, and have no symptoms of any transmissible illness.

  • IF YOU ARE NOT FEELING WELL, PLEASE CANCEL YOUR APPOINTMENT.

 

CANCELLATION

CANCELLATION, NO-SHOW, LATE ARRIVALS

A 24-hour cancellation policy is in effect.

When you book an appointment, this time has been reserved just for you.

 In the event of a late cancellation or 'no-show', the full fee will still apply, and it will be indicated on your receipt the reason for the charge. "Late cancellation", "No Show".

For late arrivals, the therapist may treat for the remaining time slot, but the full fee will still apply.